Download Information
Contact us  001 800 2688 1130

Product Download

What should I do before I download?

Please check the settings of any of these products to ensure they are not interfering with your download:

  • Firewall – These are designed to stop downloads from non-approved sites.
  • Anti-Virus Programs – These will try to stop or scan a download. It may cause the download to be corrupted or damaged.
  • Download Monitors – Programs such as GoZilla!™ and NetZip are not compatible with our server and will sometimes block or stop downloads.
  • Screen Saver – In some instances, screen savers can interfere with the download process. If you have a screen saver that is starting while you are downloading, please disable it temporarily until your download is complete.

Back to Main Help Page

How do I download?
You can begin your download by clicking the “Download Your Purchase” link located in your Thank You page after placing your order. You can also find this link by logging into your Order History page from the Autodesk Store. Note: your serial number required for product activation will arrive in a separate email.

find order

OR

Forgotten Password?

NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.

Back to Main Help Page

Where do I download the file?
You can download the file anywhere you like, but be sure that you note its location and the name of the file when you do so. We recommend that you download the file onto your Desktop, so it will be easier for you to find when you’re ready to install the product.

NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.

Back to Main Help Page

What will happen when I download?
Once the download starts, you will see a status bar indicating the time remaining until your download is complete. You may pause and resume the download by clicking on the “Pause/Play” button on the right side of the status bar.

Back to Main Help Page

What if the download stops before it completes?
If your download stops or is interrupted before it is complete, simply press the play button again and the download should resume where it is left off.

Back to Main Help Page

I do not have a download button on my order.
You may not see a download button on your order for the following reasons:
  • You have reached the maximum allowable number of downloads.
  • Your download period has expired, which occurs after 30 days of placing your order.
If you believe you should have access to a download button or are trying to download after 30 days from placing your order, please Contact Us for assistance.

Back to Main Help Page

How do I re-download software that I have already purchased?
To re-download software within 30 days of your purchase simply log into your Order History page and press the “Begin Download” button.

To access your Order History page, please enter the following information:

find order

OR

Forgotten Password?

Back to Main Help Page

What if I want a shipment, but have already purchased a download?
If you made your purchase with Subscription, you may request a Boxed Shipment from Subscription Center by following the instructions described here.

If you did not include Subscription with your purchase you may cancel or return your order and then place a new order for a Boxed Shipment by contacting your local Autodesk Authorized Reseller. Please review our Returns and Cancellations help for information on how to cancel or return your order.

Back to Main Help Page

Is downloading the same as installing?
No. Downloading is a simple file transfer. Installing is the unpacking and loading of the software onto your computer. Autodesk’s installation software walks you through this process once you’ve successfully downloaded the file from our site. If you need assistance with installation, please visit our Technical Support.

For help with registration or activation, please review our Licensing, Registration & Activation page.

Back to Main Help Page

Installation & Activation

How do I install my product?
If you have questions or need help installing your Autodesk product, video tutorials, discussion groups and more are available at our Knowledge Network.

Back to Main Help Page

Where can I find the file I downloaded?
The best way to know where your download saved is to pay close attention to the Save As window at thebeginning of the download process. Once you have clicked the download button and selected the option tosave the file, you will be given the Save As window, which shows you exactly where your download is beingsaved to on your computer.

If you know the filename, you can do a search on your computer for it.

NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.

Back to Main Help Page

How do I start the installation?
Once you have downloaded the file, you will need to navigate to the location where you saved the file anddouble click on it to start the installation.

For more information, we recommend you view our Installation and Licensing information.

Back to Main Help Page

I need to re-install software I purchased as a download.
First, you’ll need to re-download the file from your Order History page. To do so, simply go to your Order History page from within the Autodesk Store, or you may retrieve a link from your Order Confirmation email and press the Begin Download button. Once you have downloaded the file, you will need to navigate to the location where you saved the file and double click on it to start the installation.

Back to Main Help Page

How do I convert my software Trial into a perpetual licence?
Before you begin, you will need to purchase a perpetual licence for the software of your choice. This can be done either via the product page on the Autodesk eStore or by pressing the Buy button that appears in the pop-up when you open your trial. You will then have your serial number and product key, which are available at the following locations:
  • The order fulfillment email you received after placing your order. You should receive this email within 48 hours. If you cannot locate your confirmation email, see the help instructions in “I did not receive a confirmation e-mail” section.
  • Your Order History page within 48 hours of purchase.
  • The label on the DVD case (if you ordered a physical shipment).

Follow these instructions to convert your software trial into a perpetual licence. Some steps may be slightly different depending on the software you are using.

  1. Open your trial software.
  2. A pop-up will appear; click Enter Serial Number (or Activate).
  3. Enter your serial number and product key. Click “Continue” (or Next).
  4. Read and accept the privacy policy and click “Continue”.
  5. Select “Get an Activation Code” and then click “Next”.
  6. If you do not already have an Autodesk User ID, click “Create User ID Now”. Otherwise:
    1. Enter your Autodesk User ID and password into the appropriate fields.
    2. Click “Login”.
    3. Skip to Step 10.
  7. Create a User ID, complete all fields and click “Next”. Note: Your User ID is something that you create. It does not come from the purchase confirmation email.
  8. Confirm that the user information you entered is correct. Note: Ensure to save your User ID to expedite the activation of other products in the future.
  9. Click “Next”.
  10. Choose your account and click “Next”.
  11. When you see the Registration–Activation Confirmation screen, you have successfully converted your trial to a commercial licence.
  12. Click Finish and begin using your software.

Note:
Remember to save your activation code. You will need it in the event you need to reinstall your software at a later date.

Back to Main Help Page

How do I convert my software Trial into a Desktop Subscription?
Before you begin you will need to purchase a Desktop Subscription for the software of your choice. This can be done via the product page on the Autodesk Store or by pressing the Buy button that appears in the pop-up when you open your trial.

You will then need your serial number and product key, which are available from your Autodesk Account page. To find your serial number and product key on this page, simply click on the arrow to the left of your product name.

Follow these instructions to convert your software trial. Some steps may be slightly different depending on the software you are using.

  1. Open your trial software.
  2. A pop-up will appear; click Enter Serial Number (or Activate).
  3. Enter your serial number and product key. Click Continue (or Next).
  4. Read and accept the privacy policy and click Continue.
  5. If you do not already have an Autodesk User ID and password click “Create User ID Now”. Otherwise:
    1. Enter your Autodesk User ID and password into the appropriate fields.
    2. Click “Login”.
    3. Skip to Step 10.
  6. Create a User ID, complete all fields and click “Next”. Note: Your User ID is something that you create. It does not come from the purchase confirmation email.
  7. Confirm that the user information you entered is correct. Note: Ensure to save your User ID to expedite the activation of other products in the future.
  8. Click “Next”.
  9. Choose your account and click “Next”.
  10. When you see the Registration–Activation Confirmation screen, you have successfully converted your trial to a commercial licence.
  11. Click Finish and begin using your software.

Note:
Remember to save your activation code. You will need it in the event you need to reinstall your software at a later date.

Back to Main Help Page

How do I register my product?
Most Autodesk products can be registered and activated online. To register and activate your licence please go to www.autodesk.com/register.

If you are using an Autodesk product with a stand-alone installation you can also activate it directly from the product. Just make sure your computer is connected to the Internet when requesting activation.

You can choose to register and activate the product when you start the program. Alternatively, use the Help > About menu while you are running the product.

To activate Autodesk products from the Help menu:

  • On the Help menu, click About.
  • In the About [Autodesk product] window, click Product Information.
  • In the Product licence Information dialog box, click Activate.
  • In the [Autodesk product] Product Activation window, select Activate the Product, and then click Next.
  • On the Register Today page, follow the on-screen instructions.

In the event you are unable to activate your licence online and require assistance please complete the Activation Assistance form.

Back to Main Help Page

How do I get my serial number?
You can find your product serial number and product key in the order fulfillment email that you received after placing your order. You should receive this email within 24 hours.

If you do not have your order fulfillment email, you can retrieve your product serial number and product key by logging into your Order Details page.

Please enter the following information:

find order

OR

Forgotten Password?

Back to Main Help Page

My serial number is not working.
If your serial number is not working, first make sure you are entering the number correctly. It is best to copy and paste your serial number, which can be located in your order fulfillment email or by logging into your Order Details page.

Next, when registering and activating your product, please make sure you are entering the correct product name, version (year of release) and licence type you have purchased.

Please enter the following information:

find order

OR

Forgotten Password?

If you have verified that the serial number that you have is correct, but you can still not use them to activateyour product, please contact us for assistance.

Back to Main Help Page

© Copyright 2015 Autodesk. All rights reserved. Privacy Legal Notices & TrademarksImpressumReport Noncompliance