Frequently Asked Questions
Online Renewal FAQ
What's the advantage of continuing with Autodesk Subscription?
What is online renewal?
How do I know if I can renew online?
Can I still renew with my Autodesk reseller?
How do I add products and seats to a contract?
Can I renew only some products or seats on my contract?
When I renew online, how long is my new term?
How can I tell if my online Renewal request is complete?
When I renew online, when will my Subscription benefits be available?
When will my contract be updated to reflect my online renewal?
What do I do if I need to change the reseller shown on the renewal?
Why do only some of my contracts show an online renewal option?
I renewed after my Autodesk Subscription contract expired. What will be the start date of my renewed Autodesk Subscription contract?
The "renew online" link I received in my renewal notice takes me to an error page. Why is this happening?
How can I order a boxed shipment?
When will the check I mailed be applied to my order?
I would like to renew by telephone.
What is my order status?
What payment methods are accepted for online renewal?
When will my credit card be charged for online renewal?
How will the charge show up on my credit card?
Do I have to pay local tax?
How do I get a copy of my invoice?
Should I put spaces or dashes in the Credit Card number?
What name and address should I enter in the billing information screen?
Why doesn’t the system accept my credit card?
I renewed online but I did not receive a transaction confirmation email. What should I do?
Returns and Cancellations
What is your refund policy?
How do I request a refund?
When will the credit appear on my card?
How do I cancel my subscription?
Terms and Conditions
What are the Terms and Conditions for Autodesk Subscription and Autodesk’s Privacy Statement?
What is the Digital River Secure & Virus Free Protection?
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