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Frequently Asked Questions
About Subscription Online Renewal
What's the advantage of renewing an Autodesk Subscription?
What is online renewal?
How do I know if my Subscription contract can be renewed online?
Can I still renew with my Autodesk reseller?
How do I add products and seats to a Subscription contract?
Can I renew only some seats or products on my Subscription contract?
When I renew my Subscription Contract online, how long will my new Subscription term be?
How can I tell if my Subscription renewal request is complete?
When I renew online, when will my Subscription benefits be available?
When will my Coverage Report in Subscription Center be updated to reflect my online renewal?
When will my Renewal Report in Subscription Center be updated to reflect my online renewal?
When will the renewal reminder message stop showing up on my Subscription Center home page?
What do I do if I need to change the reseller shown on the renewal?
Why do only some of my Subscription contracts show an online renewal option?
I renewed after my Subscription contract expired. What will be the start date of my new Subscription?
The "Renew Online" link I received in my renewal notice takes me to an error page. Why is this happening?
How can I order a boxed shipment?
I would like to renew by telephone.
What is my order status?
What payment methods are accepted for the online renewal of my Subscription contracts?
When will my credit card be charged for the renewal of my Subscription contract?
How will the charge show up on my credit card?
Do I have to pay local tax?
How do I get a copy of my invoice?
How will the charge for my Subscription contract renewal show up on my credit card statement?
Should I put spaces or dashes in the Credit Card number?
How can I renew another Subscription contract?
What name and address should I enter in the billing information screen?
Why doesn’t the system accept my credit card?
I renewed my Subscription online but I did not receive a transaction confirmation email. What should I do?
Returns and Cancellations
What is your refund policy?
What is your return policy?
How do I request a refund?
Why do I need to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Terms and Conditions
What are the Terms and Conditions for Autodesk Subscription?
What is the Digital River Secure & Virus Free Protection?
Contact Customer Service
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